When you browse our website, create an account, contact us, or place an order, we may collect information including:

• Your name, email address, phone number, and delivery address.
• Billing information and payment-related details.
• Products viewed, selected, purchased, or added to your cart.
• Messages, reviews, and support requests you submit to us.
• Device, browser, IP address, and website usage information.
• Marketing preferences and interactions with our campaigns.

Payment information is processed through secure payment providers. Candy Fabric does not directly store your complete card details.

We may use your information to:

• Process, confirm, deliver, and manage your orders.
• Contact you regarding your order or customer-service request.
• Provide product recommendations and improve your experience.
• Prevent fraud, misuse, and unauthorized transactions.
• Improve our website, products, campaigns, and services.
• Send offers and marketing communications when you have agreed to receive them.
• Comply with applicable legal and regulatory obligations.

Our store is hosted on Shopify, which provides the ecommerce platform that allows us to sell our products and manage orders.

We may also share necessary information with trusted providers that help us operate the store, including:

• Payment gateways and payment processors.
• Shipping and delivery companies.
• Website hosting and technical-support providers.
• Analytics, advertising, and marketing platforms.
• Fraud-prevention and security providers.

These providers receive only the information reasonably required to perform their services.

We use cookies and similar technologies to operate the website, remember your preferences, maintain your shopping cart, understand website performance, and support advertising activities.

Depending on your location and the available store settings, you may be able to manage your cookie preferences through the cookie banner or your browser settings.

When you subscribe to our emails, messages, or promotional updates, we may send you product launches, offers, restock alerts, and brand news.

You can unsubscribe at any time using the unsubscribe option included in the communication or by contacting us directly.

We retain personal information only for as long as reasonably necessary to process orders, provide customer support, maintain business records, resolve disputes, prevent fraud, and satisfy applicable legal obligations.

The retention period may vary depending on the type of information and the purpose for which it was collected.

We use reasonable administrative, technical, and organizational measures designed to protect your information against unauthorized access, alteration, disclosure, misuse, or loss.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Depending on your location and applicable law, you may have the right to request:

• Access to the personal information we hold about you.
• Correction of inaccurate or incomplete information.
• Deletion of certain personal information.
• Restriction or objection to certain processing activities.
• Withdrawal of marketing consent.
• A copy of certain information in a portable format.

To submit a privacy request, contact us using the details shown at the bottom of this page. We may need to verify your identity before processing the request.

Our website and products are not directed to children who are not legally permitted to provide personal information or complete an online purchase without the involvement of a parent or legal guardian.

If you believe a child has provided personal information without appropriate consent, please contact us.

Our website may include links to third-party websites or services. Candy Fabric is not responsible for the privacy practices, security, or content of those third parties.

We recommend reviewing the privacy policy of any external website you visit.

We may update this Privacy Policy when our services, business practices, technology, or legal obligations change.

The updated version will be posted on this page with a revised “Last updated” date.